Creating Mail Boxes for your Zen Broadband/ADSL Account
Aim of this article:
In order to create e-mail accounts for use with your Zen Internet Broadband/ADSL package you must first make a Zen sub-domain, which will form the basis of your e-mail addresses.
You can choose any sub-domain of the form: mysubdomain.myzen.co.uk providing it is available (and not a reserved word).
This article shows how to set this up using the Customer Portal.
Accessing the Zen Portal
To access the Customer Portal browse to:
https://portal.zen.co.uk
If you have previously registered for a portal account, enter your e-mail address and password and click Sign In, and then click Continue. If you have not registered, click the Create Account button and follow the instructions provided.
Creating your Zen sub-domain:
Once logged in you will be presented with the Portal Home page.
Click the My Services button in the top menu bar.
You will now be presented with a list of options and tools relevant to your Zen Internet service(s).
Click the Manage Email Address Settings link in the General section.
In the Sub-Domain box fill in a sub-domain of your choosing. This will form the last part of your e-mail address, following the @. symbol. So ,for example, if we create the sub-domain “support” then the part after the @ symbol will be support.myzen.co.uk
Click the Check button to check if the chosen sub-domain is available.
If your chosen sub-domain is available then click the Create button and setup your sub-domain, otherwise try a different sub-domain.
When this is complete, return to the Customer Portal’s Home page.
At the top of the screen click on the My Services button again.
Click the Manage Email Address Settings link in the General section.
You should now see the option to add a new e-mail account, similar to the screenshot below.
To create a new e-mail account enter the prefix (part before the @ symbol) of your desired e-mail address into the box on the left of the screen then press the Add button.
NOTE: You may alter the settings of existing mailboxes by clicking the Configure button on this screen.
Enter and confirm a password. Click Save to create the mailbox.
NOTE: Additional options on this screen refer to the configuration of e e-mail forwarding and spam filtering at this point. See Related Article: Enable/Customise Zen E-mail Spam Filtering for details on how these work.
You will now be returned to the e-mail account overview where you can create additional e-mail accounts (up to a maximum of 10).
This screen also allows you to delete any individually created mailboxes or alter the settings (password/spam settings/forwarding settings) for any listed mailbox.
To collect your mail, configure your email program using the following information:
Outgoing (SMTP) Server: mailhost.zen.co.uk
Incoming (POP3) Server: mailhost.zen.co.uk
Username: Full sub-domain email address (e.g. john.smith@support.myzen.co.uk)
Password: the one you created.
NOTE: If you are using a laptop or other portable device you may use authenticated SMTP (ASMTP) for sending e-mail, using the same username as for incoming e-mail.
See Related Articles for setup instructions for popular e-mail clients.
IMPORTANT NOTE: When you delete a mailbox it will remove any mail still stored on the Zen mail server. Care should also be taken that the sub-domain is not deleted as this will remove all mail accounts for the sub-domain.
