Windows Mail - Setting up a Zen E-mail Address

Aim of this article:

This article provides instructions for configuring Windows Mail to send and receive e-mail using an e-mail address you have configured through the Zen Customer Portal.

If you have not yet configured an e-mail address then please refer to the Related Article below.

These instructions can also be applied to legacy e-mail boxes as provided prior to September 2006. Please refer to the notes indicated for the differences

Configuring Windows Mail:

Begin by opening Windows Mail (Windows Logo > All Programs > Windows Mail).

Once Windows Mail is open click on Tools and then Accounts.

Click Add.

Click E-mail account and click Next.

Enter a name in the Display name: field, representing how you wish to be identified.  This can be your real name or a company name. It will be the name that people will see when you send them a message.

Next, enter your Zen e-mail address, as you configured in the Zen Customer Portal (e.g. alpha@vectorsigma.myzen.co.uk) ^*1

Click Next.

Incoming e-mail server type is POP3.

Set the Incoming mail server (POP3): to mailhost.zen.co.uk
Set the Outgoing mail server (SMTP): to mailhost.zen.co.uk

The box Outgoing server requires authentication should not be ticked.

Click Next.

E-mail Username: should be the full e-mail address, as configured in the Zen portal, e.g. alpha@vectorsigma.myzen.co.uk^*2.  This is case-sensitive.

Password: should be the password you set for the account in the Zen portal^*3.  This is case-sensitive.

Ensure the Remember password option is checked.  This will save you entering the password again when you check your mail.

Once this information is entered click Next.

Windows Mail is now configured to collect your e-mail.  Click Finish to finalise the settings.

*1 Note: For accounts created prior to September 2006 you can instead use the default e-mail address, as provided in your Technical Details e-mail.

*2 Note: For a default e-mail account as provided prior to September 2006 the username is as provided in your Technical Details e-mail, with the @zen.co.uk portion: e.g. zen12345@zen.co.uk

*3 Note: For a default e-mail account as provided prior to September 2006, the password is provided in your Technical Details e-mail