Creating e-mail accounts for your Zen Internet account

Aim of this article:

Your Zen ADSL account is supplied with the ability to create up to 10 separate e-mail accounts. In order to create these accounts you should first create a Zen sub-domain, as demonstrated in this Related Article.

This article shows how to create e-mail accounts to use with this sub-domain using the Customer Portal.

The e-mail accounts will have addresses of the form: yourname@yoursubdomain.myzen.co.uk

Accessing the Customer Portal:

Firstly you should log in to the Customer Portal. To access the Customer Portal browse to:

https://portal.zen.co.uk

If you are registered already enter your registered e-mail address and password and click Sign-In, and then Continue.  If you are not registered click the Register button and follow the instructions provided.

Creating e-mail accounts:

Once logged in you will be presented with the Portal Home page.

At the top of the screen click on the My Services button.

You will now be presented with a list of your services provided by Zen Internet, categorised by service type.

If required click the button next to Internet Access to expand the section.

Click the blue Tools & Settings button to the right of your Zen ADSL service.

The Broadband Account Usage option will be selected.

Select E-mail and Web Space Management from the drop down list and press the Select button to open that section.

You should now see the option to add a new email account, similar to the screenshot above. If not then you will first need to create the sub-domain according to the instructions in the Related Article.

To create a new email account enter the prefix (part before the @ symbol) of your desired email address into the box on the left of the screen then press the Add button.  You will now be taken to a screen allowing you to set the password for the mail box, you can also configure e-mail forwarding and spam filtering at this point (See Related Article).

Once you have entered and confirmed the password you will need to press the Save button before the mailbox will be created.

You will now be returned the the email account overview where you can create additional mail accounts up to a maximum of 10.  This screen also allows you to delete*1 any created sub-domain mailboxes or alter the settings (password/spam settings/forwarding settings) for any listed mailbox.

You can now configure your email application to access the sub-domain mailboxes using the following information;

• Outgoing (SMTP) Server: mailhost.zen.co.uk
• Incoming (POP3) Server: mailhost.zen.co.uk
• Username: Full subdomain email address (e.g. john.smith@support.myzen.co.uk)
• Password: As set when the email account was created.

*1 NOTE: When you delete a mailbox it will remove any mail still stored on the Zen mail server.  Care should also be taken that the sub-domain is not deleted as this will remove all mail accounts for the sub-domain.