Outlook Express - Setting up a Zen E-mail Address
Aim of this article:
This article provides instructions for configuring Outlook express to send and receive e-mail using an e-mail address you have configured through the Zen Customer Portal.
If you have not yet configured an e-mail address then please refer to this Related Article.
These instructions can also be applied to legacy e-mail boxes as provided prior to September 2006. Please refer to the notes indicated for the differences
Configuring Outlook Express:
Begin by opening Outlook Express.
Once Outlook Express is open click on Tools and then Accounts.
Select Add then E-mail and then click Next.
Enter your real name in the Display name field, this is the name that people will see when you send them a message.
Next enter your Zen e-mail address., as you configured in the Zen Customer Portal (e.g. alpha@vectorsigma.myzen.co.uk ) *1
Next select My incoming mail server is a POP3 server.
Set the Incoming mail server (POP3): mailhost.zen.co.uk
Set the Outgoing mail server (SMTP): mailhost.zen.co.uk
NOTE: For cpanel e-mail accounts use the cpanel subdomain for both incoming and outgoing mail server settings, e.g.
Incoming mail server (POP3): vectorsigma.myzen.co.uk
Outgoing mail server (SMTP): vectorsigma.myzen.co.uk
User Name: This should be the full e-mail address, as configured in the Zen portal, e.g. alpha@vectorsigma.myzen.co.uk *2 This is case-sensitive.
Password: This should be the password you set for the account in the Zen portal. *3 This is case-sensitive.
Check the Remember password option. This will save you entering it again when you check your mail.
Once this information is entered click Next.
Outlook Express can collect your e-mail when connected to your Zen Broadband account. To be able to connect from anywhere, some extra settings need adjusting.
Click Finish to close the wizard.
The Internet Accounts window should now be visible. With the Zen account you just created selected, click Properties.
Click on the Servers tab.
Click the option under "Outgoing Mail Server" that says My server requires authentication.
Click on the Advanced tab.
Click both options that say This server requires a secure connection (SSL).
Ensure that both boxes are ticked and the text box marked above has the numbers "995".
Click OK.
Click Close.
*1 Note: For accounts created prior to September 2006 you can instead use the default e-mail address, as provided in your Technical Details e-mail.
*2 Note: For a default e-mail account as provided prior to September 2006 the username is as provided in your Technical Details e-mail, with the @zen.co.uk portion: e.g. zen12345@zen.co.uk
*3 Note: For a default e-mail account as provided prior to September 2006, the password is provided in your Technical Details e-mail
