Entourage X - Setting up a Zen E-Mail Address

Aim of this article:

The following steps will demonstrate how to configure Entourage X (For OS X) to send and receive e-mail using an e-mail address you have configured via the Zen Customer Portal.

If you have not yet configured an e-mail address then please first refer to the Related Article.

These instructions can also be applied to legacy e-mail accounts as provided prior to September 2006. Please refer to the notes to view the differences.

Configuration:

After installing and opening Entourage you should see a screen similar to the one below:

From the program menu, click on Tools.

From the drop-down menu, select Accounts.

Click New.

This will take you to the Account Setup Assistant. Enter the name you would like to appear when someone receives an e-mail from you.

Click on the right arrow in the bottom right corner, to proceed to step 2.

Enter your e-mail address in this window, as you configured in the Zen Customer Portal ^*1.

Click on the right arrow, to proceed to step 3.

The Incoming mailserver is a POP server and both the Incoming and Outgoing server should be set to mailhost.zen.co.uk:

Click on the right arrow, to proceed to step 4.

The Account ID should be set to the full e-mail address of the account, as configured in the Zen portal. Ignore the text note below this box which says otherwise ^*2.

The Password should be set to the account password, as configured in the Zen portal when creating the account ^*3.

Click on the right arrow, to proceed to the final step.

For Account name, enter a description to uniquely identify the account. In this example, Zen Email Account.

Click Finish.

You will now see the Account listed in the Accounts window. Close this window and you are ready to start using e-mail.


*1 Note: For accounts created prior to September 2006 you can instead use the default e-mail address, as supplied in your Technical Details e-mail.

*2 Note: For a default e-mail account provided prior to September 2006  the Account ID is as shown in your Technical Details e-mail, with the @zen.co.uk portion e.g zen123456@zen.co.uk.

*3 Note: For a default e-mail account provided prior to September 2006 the password is shown in your Technical Details e-mail.