Broadband Setup Guide

Aim of this article:

You may download a PDF Setup and Troubleshooting guide, including this information, from the following link:

• Setup and Troubleshooting Guide (PDF)

This article provides a pictorial representation of how broadband equipment should be set up from the BT Master socket.  It also illustrates how additional telephone sockets should be used without disrupting the broadband service.

NOTE: Zen Internet always recommend you secure your wireless network with WPA2 or WPA security. You are responsible for any use of your Internet connection. The following link will explain in more depth why we recommend this security option and why it is important that you make sure your wireless network is secure http://www.zen.co.uk/support/wireless/wireless-security.aspx

Broadband setup from the BT master telephone socket:

For optimum performance from your Broadband line connect your ADSL equipment from the BT master socket as illustrated in the image above.

To view a larger image please click on the illustration.

Using additional telephone sockets:

You will need to connect an ADSL filter to any additional telephone sockets that you may be using with other telephones, fax machines or digital/satellite set top boxes.

Wireless:

If you have a Thomson Gateway 585 or 784 supplied by Zen Wireless is enabled by default and you may connect to the equipment using the encryption key printed on the sticker on the underside of the router, labeled as 'WEP (hex)' and 'WPA PSK'.  If your computer supports WPA we recommend chosing this option when your computer prompts you to select the security/encryption/wireless password option.

Technical details:

Once your hardware is setup as described above, you will need to configure your ADSL Router/Modem to connect to Zen. The method in which this is done differs slightly from manufacturer to manufacturer. 

If you have hardware purchased from Zen you will find specific setup advice in our Knowledge Base.  Click here to view a list of router setup guides.

You should consult your ADSL Router/Modem manual for guidance on how best to achieve this.  However, the configuration details will remain the same. Below is a list of technical details that you may need to configure your ADSL Router/Modem.

You will find details specific to your connection in the Customer Portal.  For details on how to locate this information please see the Knowledge Base article ADSL Technical Details (via Customer Portal)

*If Auto/MultiMode is not listed the following settings apply:
Zen 8000 Lite/Active/Pro/Office/Office Max services (ADSL): G.DMT

Zen Lite/Active/Pro/Office/Office Max services (ADSL2+): 992.5