Enable/Customise E-Mail Spam Filtering

Aim of this Article

This article describes the process involved in enabling and customising spam filtering on Zen provided mailboxes (this does not include the legacy domain registration product).

Purpose of Spam Filtering

An approximate 40% of all e-mail is considered to be spam (unsolicited commercial e-mail), and an estimated average of 12.4 billion spam e-mails sent per day (statistics based on 2006 figures), it is important to have technology which can reduce the impact this problem has on productive Internet use.

What Can Zen Do?

Zen offers a customised spam filtering service allowing customers to decide the level of protection they are afforded and what they want to do with mail the filter considers to be spam.  These facilities are accessed using the Customer Portal.

Accessing the Zen Portal

To access the Customer Portal browse to:

https://portal.zen.co.uk

If you are registered already enter your registered e-mail address and password and click Sign-In, and then Continue. If you are not registered click the Create Account button and follow the instructions provided.

Enable/Change Spam Filtering

Click the My Services button in the top menu bar.

You will now be presented with a list of options and tools relevant to your Zen Internet service(s).

Click the Manage Email Address Settings link in the General section

Now press the Configure button on the mailbox you wish to edit.

This should display a screen similar to the image above which allows you to enable/customise the mailbox spam filtering settings. For an overview of these settings please proceed to "Managing Spam Filtering Settings" below.

POP3 Mailbox

To Adjust the settings for a pop3 mail box locate the account in the e-mail addresses section

Now press the Configure button on the available mailbox.

This should display a screen similar to the image above which allows you to enable/customise the mailbox spam filtering settings, for an overview of these settings please proceed to "Managing Spam Filtering Settings" below.

Managing Spam Filtering Settings

In order to use the spam filtering facility you must select Spam from the Choose Email Option section, and then select the level of spam protection you wish to apply. Spam protection ranges from the default level (no custom filter, Zen still filters mail which is almost certainly spam) to a high level of protection.

In the Action To Take section you can select how detected spam is dealt with.

• Do Nothing – The spam filter takes no action on mail it considers to be spam and delivers it to the mailbox unchanged.
  
• Alter Subject – The spam filter inserts "[SPAM]" into the subject of mail considered to be spam.
  
• Move To Spam Folder – The spam filter moves any mail considered to be spam to a folder separate from the mailbox.  This spam folder can be accessed as a normal mailbox however mail in this box is automatically deleted after 17 days.  Information on how to access the spam folder can be found in this Related Article.
  
• Delete – The spam filter instantly deletes any mail considered to be spam preventing it from ever entering the mailbox, once a mail has been deleted by the spam filter it can not be recovered.

Once you have selected the spam filtering options press the Save button to apply the changes.  You have now enabled/customised spam filtering for the selected mailbox.